CRM, Reporting & Infrastructure Project Manager

CRM, Reporting & Infrastructure Project Manager

Digital & IT Project Manager – CRM, Reporting & Infrastructure

Salary: £50,232 – £52,232 per annum (dependent on location)

Contract: Permanent, full-time (37.5 hours per week)

Location: Based remotely in England, with hybrid working available from our Wigan and London offices.

Keep Britain Tidy is on an exciting digital transformation journey, and we’re looking for a skilled Digital & IT Project Manager to play a central role in shaping the systems and infrastructure that underpin our mission to reduce resource use, waste and littler and to help people live more sustainably.

This role focuses on strengthening the organisation-wide CRM, developing a new corporate reporting suite, and delivering improvements to our digital and technology infrastructure. You’ll join a supportive, forward thinking Digital & IT team and work closely with colleagues across the charity to deliver projects that make a tangible difference.

What you’ll be doing

• Leading the refresh and development of our organisational CRM.
• Designing and delivering a corporate reporting suite that supports data driven decision making.
• Managing digital and IT infrastructure projects through the full lifecycle.
• Developing detailed project plans covering scope, timelines, budgets and resources.
• Coordinating internal teams and external suppliers to ensure successful delivery.
• Identifying risks and issues early, communicating clearly, and developing mitigation plans.
• Translating user needs into technical requirements and actionable deliverables.
• Supporting system adoption through training, guidance and documentation.
• Providing regular updates on progress, priorities, risks and issues.

What you’ll bring

• Practitioner-level experience in project delivery methodologies (e.g. PRINCE2, Agile, PMBOK, Scrum).
• At least five years’ experience delivering digital or IT infrastructure projects end to end.
• Strong skills in Microsoft Office, including Project, Visio, Power BI and SharePoint.
• Experience gathering and analysing business requirements and working with stakeholders to shape solutions.
• A practical, transparent approach to risk and issue management.
• Experience working within project governance and reporting frameworks.
• Confidence managing suppliers from procurement through to delivery.
• Excellent interpersonal and written communication skills.
• A commitment to information governance and responsible data handling across CRM, reporting and infrastructure systems.
• A genuine passion for Keep Britain Tidy’s mission and environmental impact.

Other information

• Occasional national travel, including overnight stays and some weekend work, may be required.
• You must have the right to work in the UK.

To discuss this opportunity in more detail please contact Hannah at Not For Profit People.