Housing Compliance Officer

Housing Compliance Officer (Manchester)

Join us to play a leading role in ensuring safe, high quality housing for vulnerable people, where your expertise shapes standards, strengthens communities, and drives meaningful impact every day.

Location: Manchester

Salary: £36,840 per annum

Closing Date: 12 April, 2026

Employment Type: Temporary - 12 month fixed term contract with the possibility of becoming permanent

Hours per week: 37.5

About the Role

Working with the Executive Team and Operations Team, you will be responsible for ensuring compliance with the Regulator of Social Housing’s consumer standards across managing agents’ properties.

This will include working closely with supported accommodation service managers, regularly visiting and assessing services in Greater Manchester, London and the North East, developing and maintaining systems for recording compliance, helping draft policies and procedures, keeping up to date with regulatory requirements and best practice, reporting and working with colleagues to develop action plans. Developing productive relationships with the several organisations who manage properties will be crucial.

You will have a key role in ensuring the accommodation provided by DHS properties is of a high standard. Additionally, you will assist with internal and external communications and support the development of resident engagement

This is a 12 month fixed term contract with the possibility of becoming permanent. The role includes regular national travel, particularly across Greater Manchester, and we welcome applicants from various UK locations. Please note that your office location will be in Manchester.

KEY DELIVERABLES

You will lead work to:

• Develop and maintain accurate systems that record compliance against the Regulator of Social Housing’s consumer standards.
• Undertake desktop and in person inspection of managing agents’ services across the areas you work in to monitor compliance performance, identify areas of concern and work with colleagues to improve compliance, creating and implementing action plans as required.
• Complete regulatory reporting and compliance returns, including Tenant Satisfaction Measures and Statistical Data Returns.
• Maintain an up-to-date knowledge of regulatory requirements, providing updates to colleagues around proposed changes and timescales for confirmed changes.
• Working with colleagues, including the Quality and Compliance Manager, to develop and review policies and procedures to ensure compliance with the consumer standards.
• Producing clear, auditable reports to demonstrate compliance and inform decision-making, including preparing reports and presentations on regulatory matters for the board, committees and teams as required.
• Ensure that residents are involved at various levels of DHS decision making
• Assist in maintaining and improving systems to ensure that the Key Performance Indicator (KPI) data and other management information is collected, recorded and reported in line with business requirements.
• Ensure sound financial management and value for money in all your activities
• Maintain accurate information and resources, including on the website, SharePoint site and Teams channels

About You (What we are looking for from you – Person Specification)

When completing your application form please address all the points set out below.

Knowledge

• A thorough knowledge of the Regulator of Social Housing’s consumer standards

Skills and experience

• Taking a proactive approach to ensuring regulatory compliance in a social housing setting
• Updating and working with colleagues to develop information management systems
• Contributing to the development of policies and procedures that ensure compliance
• Strong organisational and project management skills, with the ability to plan, organise and prioritise as well as co-ordinate with colleagues and partners– with attention to detail and management of multiple priorities and deadlines.
• Good verbal and written communication skills, in particular the skills to use data in accurate, concise and well-presented reports.
• Ability to influence, build and maintain positive relationships with internal and external stakeholders, including managing agents, leadership colleagues and residents
• Staying informed about emerging trends, best practice, and evolving requirements and sharing relevant information with colleagues
• Excellent ICT skills including Microsoft Office 365.

What You’ll Receive

• Tailored training and development
• Flexible working options where suitable
• 26 days annual leave, rising with service
• Family friendly leave policies
• Pension scheme with employer contributions up to 7%
• Employee Assistance Programme with 24/7 GP access
• Discounts across retail, travel, food, fitness and more
• Cash health plan for you and your family
• Death in service benefit
• Access to legal and practical support

Safer Recruitment

The charity is committed to fair and inclusive recruitment, and we welcome applications from people of all backgrounds. If a role requires it under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975, we will carry out the appropriate Disclosure & Barring Service (DBS) check. We only look at information that is relevant to the role, and a criminal record will never be treated as an automatic barrier to employment. All DBS information is handled sensitively, confidentially and in line with the DBS Code of Practice, and we encourage applicants to discuss any concerns with us openly.

About The Organisation

In the 1980s, high unemployment and steep inflation was contributing to a shocking rise in youth homelessness across London. Thousands of young people were sleeping rough every night, with many areas notoriously dubbed “cardboard cities” due to the visible rise in street homelessness. Appalled by the scenes playing out across the capital, a group of people came together to tackle the challenge head on. Led by Cardinal Basil Hume and Mark McGreevy OBE, in 1989 the charity was born.

What began as a single housing project in North London soon expanded across London, Greater Manchester and the North East of England. Today, the charity provides accommodation, prevention and support services to thousands of marginalised young people across the UK each year. #INDNFP

Please note this role is advertised by the recruitment agency acting for the client – Not For Profit People.