IT Support Engineer

IT Support Engineer

An exciting opportunity has become available for an IT Support Engineer with the International Headquarters IT department at one of the largest voluntary organisations in the world, with a presence in over 134 countries.

If you have the IT ability to solve problems and are proactive, innovative and enjoy supporting people… then apply today!

Position: VAC0143 IT Support Engineer

Location: London (office-based with a chance to have a flexible working day only after probation)

Hours: Full-time, 35 hours per week

Salary: £40976.48 plus travel to work allowance up to £3,800 pa

Contract: Fixed term of two years

Benefits: Contributory pension scheme; generous travel to work allowance; 25 days annual leave plus 8 bank holidays per annum; café discount.

Closing Date: 23/11/2025. Please note that this role may close sooner than advertised.

About the Role

As a member of the wider Service Delivery Team, the IT Support Engineer is responsible for the timely resolution of first line incidents and ensuring service requests are resolved within SLA. You’ll work within the Service Desk Team ensuring all services (including hardware & software) are performing as expected. The IT Support Engineer will also provide support to users both at International Headquarters as well as to Users in 40+ supported territories globally.

You'll be reporting to Service Desk Manager providing technical support and maintenance for Users whilst working to best practice. There will be an expectation to continuously develop and acquire new skills. You will be working in an ITIL environment therefore previous experience of this is preferred. A desire to understand technical problems and a possession of good analytical skills is a pre-requisite.

About You

To be considered for the IT Support Engineer, you will have the following skills and experience:

• A level or equivalent within an IT Discipline.
• Knowledge of incident resolution in line with ITIL best practices
• A broad technical knowledge of IT, PC’s/peripherals and their architecture
• Proven software and hardware troubleshooting skills
• Good knowledge of Windows OS, O365 and core application suites
• Good knowledge of Back-up solutions and IT recovery.
• Excellent communication and interpersonal skills
• Excellent customer facing skills
• Excellent organisational skills, able to take a methodical approach to service issues
• Ability to work under pressure to meet SLA's whilst remaining calm in stressful situations
• Experience including implementation and supporting key Infrastructure services e.g. LAN, WAN, ISP & Firewalls.

Applicants must be in sympathy with the aims and objectives of a Christian faith-based organisation. A full list of criteria can be found on the job description and person specification.

If you feel you have the necessary experience and would like to join the team, apply today! You will be redirected to the organisation’s website where you will need to complete their online application process. Please note CVs will not be accepted.

Other roles you may have experience of could include Support Engineer, IT Engineer, Support IT Engineer, IT Support, Technical Support Engineer, IT Technical Support Engineer, First Line Support, 1st Line Support, First Line Support Engineer, 1st Line Support Engineer.

PLEASE NOTE: This role is being advertised by NFP People on behalf of the organization.