Service Improvement Manager

Service Improvement Manager

We’re seeking a talented Service Improvement Manager, Care & Support on a permanent contract to join a Care and Support department to champion best practice and service excellence.

Position: Service Improvement Manager, Care & Support

Location: Tottenham Hale, London, N17

Salary: £39,587 per annum

Contract: Full Time Permanent

Hours: 38 hours per week

Closing Date: 31st March 2025

We reserve the right to close this vacancy early if we receive a sufficient number of suitable applications for the role. Therefore, if you are interested, please submit your application as early as possible.

About the role:

As Service Improvement Manager, Care & Support you will drive service improvements across the organisation, ensuring high standards in care delivery. You will provide hands-on support to frontline services, lead audits, deliver training, and contribute to organisational development. Working closely with senior management, staff, and external stakeholders, you will help enhance the quality of life for the people we support.

Key Responsibilities:

• Conduct quality audits, service reviews, and support visits
• Assist in tendering for and setting up new services
• Support services in achieving and maintaining high CQC ratings
• Lead and monitor service improvement plans for underperforming areas
• Analyse reports, implement lessons learned, and update policies
• Deliver training and workshops to frontline staff
• Ensure the rights of people we support are upheld in decision-making
• Provide line management, supervision, and staff development

About You:

Are you experienced and knowledgeable about working with adults with a learning disability/autism and complex needs or Positive Behaviour Support needs? Are you an enthusiastic, motivated, and committed manager able to multitask, line manage, and work under pressure? If so then this would be an exciting opportunity to utilise your skills!

• Strong understanding of the Care & Support sector, supported by professional qualifications or equivalent experience
• Demonstrable experience managing high-quality services for vulnerable people
• Proven ability to lead successful change management programmes in a care environment
• Track record of engaging and working collaboratively with external stakeholders
• Knowledge and understanding of Positive Behaviour Support (PBS)
• Strong knowledge of care regulations, funding mechanisms, and legal frameworks
• Excellent communication and interpersonal skills, including report writing
• IT literate, with proficiency in Microsoft Office applications
• Ability to monitor and improve quality and performance across services
• Strategic thinker with the ability to respond effectively to risks and challenges
• Proactive and collaborative approach, with strong problem-solving skills
• Commitment to Outward’s values of engaging, enabling, and empowering people

• Willingness to work out of hours, including evenings and weekends
• Ability to travel across multiple sites within a broad geographical area

Benefits

The organisation values everything their staff do for the people supported, so provide a great benefits package:

• 25 days Annual Leave excluding Bank Holidays (pro rata for part time)
• Comprehensive Learning & Development Programme
• Computing Scheme
• Credit Union Scheme
• Cycle-to-Work Scheme
• Death in Service Benefit
• Health Assured – Employee Assistance Programme
• Eye care Vouchers
• Flu Jab Reimbursement
• Long Service Awards
• Pension Scheme
• Purchase Additional Annual Leave
• Refer-a-Friend Scheme
• Retirements
• Loans (including season tickets and parking permit loans)
• Blue Light Card

The organisation are committed to equal opportunities and welcome applications from all sections of the community. As an employer, who aspire to become Disability Confident Committed, they aim to ensure that a fair and proportionate number of disabled applicants that meet the minimum criteria for this position will be offered an interview.

Other roles you may have experience of could include: Quality & Compliance Manager, Care & Support Quality Lead, Operational Excellence Manager, Care Services, Service Development & Improvement Manager, Practice Development Manager, Care & Support, Care Standards & Performance Manager, Quality & Service Development Lead, Regulatory & Compliance Manager,

Service Transformation Manager, Care & Support Senior Quality & Governance Manager, Care & Support Operational Lead, etc.