Community Outreach Officer

Community Outreach Officer (Crisis & Resilience)

Contract Type: Fixed Term contract - Ending 31 March 2027

Hours: 37 hours - Full time

Location: Adur, Worthing, Crawley, Mid Sussex, Horsham

Salary: £25,500 FTE - Sessional Work available for suitable candidates

Closing date: 21st October 2026

Interview dates: 30/10/2026

Please note that unless stated, we do NOT accept CVs, only a completed application form.

Alternatively, if you are interested in volunteering for Citizens Advice in West Sussex please click here. Thank you.

Make a Real Difference in Your Community

We are looking for a proactive and enthusiastic Community Outreach Officers to deliver assertive outreach activities across community-based settings within your local area.

This role is focused on supporting financial resilience, helping individuals access information, tools, and resources that can improve their financial wellbeing. You will engage directly with members of the community, promoting income maximisation support, benefit entitlement checks, budgeting tools, money-saving advice, and other practical guidance.

As a confident and approachable communicator, you will be skilled at initiating conversations and building positive relationships, ensuring people feel comfortable engaging with the support available. You will identify individual needs and, where more complex advice is required, arrange appointments with specialist advisers.

Working independently across a variety of community locations, you will build and maintain strong partnerships with local organisations and stakeholders, helping to extend the reach and impact of the service.

You will:

• Be a confident and engaging communicator with the ability to build rapport quickly.
• Have an inquisitive and proactive approach to supporting people.
• Be comfortable working autonomously in community settings.
• Have experience of customer engagement or community outreach in a range of environments.
• Be able to develop trusted relationships with partner organisations and stakeholders.
• Demonstrate the ability to learn new information quickly and confidently identify when specialist advice is required.
• Be passionate about supporting individuals to improve their financial wellbeing and access the support available to them.

This is an excellent opportunity for someone who enjoys working directly with communities, making a positive impact, and helping people access the information and support they need to thrive.

How to apply

You will need to fill in an application form, addressing the person specification.   We reserve the right to close the advert early so don’t wait, apply now so you become part of our growing team.

TO APPLY:  Click the “APPLY TODAY” now, completing the online application form.

++ CVS NOT ACCEPTED++

If you have any questions related to the role please email to: Recruitment@westsussexcab.org.uk